Manager / Assistant Manager

Manager/Assistant ManagerJob Description Service

To ensure guest needs/expectations are met or exceeded by providing efficient and professional service

To lead by example, by demonstrating exemplary professionalism

To resolve any and all potential service failure issues

To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation

To perform duties in the best interests of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld

Management

To maintain high standards in Customer Service through direct supervision

To develop individual staff Performance Standard by planning and implementation of in-house training and development programmes

To ensure that the restaurant operates in compliance with the Company’s Policies/Regulation and Standard Operational Procedures, as well as local authorities’ and the NEA regulations

To enforce discipline and ensure proper conduct of all staff

To create and maintain a high level of morale amongst staff

To monitor and control labour through effective manpower scheduling and monitoring of staff leave

To ensure strict adherence to receiving, checking and storage of inventory

To handle all restaurant administrative duties and ensure timely submission of documents to Headquarters

Responsibilities Sales and Finance

Be responsible for financial performance of Outlet, including its profit & loss, and implement appropriate cost control/monitoring measures

To maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

To ensure security of all cash & gift vouchers, approval of cash claims and maintaining of accurate records

To ensure accuracy of all sales takings, including timely cash banked in, credit card payments etc

Job Requirements

Minimum of 5 years management experience in Food & Beverage industry

Possess sound leadership qualities and ability to manage service staff

Possess competence in IT skills with Microsoft Office applications (Excel, Word and Powerpoint)

Possess excellent communication & interpersonal skills; able to build lasting relationships with guests

Possess good organizational and management skills; able to lead and inspire staff

Working Location

Restaurant Outlets

Salary

Negotiable