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Urgent! Manager, Business Office Job Opening In Singapore, Singapore – Now Hiring Singapore Health Services Pte Ltd (SingHealth HQ)

Manager, Business Office



Job description

Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System.

This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations.

In this role, you will be involved in the following areas:

Charging/ Billing Roles

  • Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
  • Maintain master records in SAP-ISH & eCCAP that control billing system configurations
  • Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.

  • Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing

Team Leadership and Supervision

  • Lead a team of Billing staff to achieve departmental KPIs and operational targets
  • Schedule work assignment and allocate resources for adequate coverage
  • Set clear expectations, manage staff career development, and foster positive team culture

Customer Service

  • Handle public enquiries and complaints efficiently, courteously and professionally
  • Provide clear explanations for billing enquiries from patients and family members
  • Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction

Purchased Services Management

  • Oversee purchased services from external parties accurate and timely charging to patient bills
  • Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
  • Conduct regular compliance audits

System Enhancement & Roll-Outs, National Billing System (NBS)

  • Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements
  • Establish SOPs, and train staff for system implementations and new service roll-outs
  • Support the implementation of NBS as the designated expert user and/or primary trainer
  • Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
  • Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems

Others

  • Provide management decision support through data extraction, collation, and business analysis as required
  • Ensure timely reporting to MOH, management and other stakeholders
  • Facilitate external audits and respond to auditor requirement and queries

Job Requirements:

  • Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
  • Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
  • Prior experience in a healthcare setting will be an advantage
  • Proficient in Microsoft Office applications (Word, Excel, Powerpoint)
  • Ability to thrive in a dynamic, fast-paced environment
  • Strong interpersonal and communication skills with the ability to get stakeholder support
  • Collaborative team player skilled in managing cross-functional and institutional relationships
  • Adept at navigating complex, ambiguous, and challenging situations
  • Excellent organisation and prioritisation skills
  • Systematic and able to work independently under tight deadlines


Required Skill Profession

Other General



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