Manager, Continuous Improvement
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Manager, Continuous Improvement
role at
SATS Ltd.
About Us
Headquartered in Singapore, SATS Ltd.
is one of the world’s largest providers of air cargo handling services and Asia’s leading airline catering.
SATS Gateway Services provides airfreight and ground handling services, while SATS Food Solutions operates large‐scale food production and distribution for airlines and institutions.
Key Responsibilities
Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
Adopt a problem‐solving approach with active change management.
Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company, industry, regulatory, and compliance requirements.
Foster a culture of continuous improvement, and ownership of performance and processes, right down to the individuals on the ground.
Lead cross‐functional programs, proficient in project management and able to manage multiple projects simultaneously to deliver results on time and on budget.
Key Requirements
Bachelor’s degree in Engineering, Science or relevant discipline.
8+ years of experience in an operations related field, with exposure to process improvement/engineering and/or change management; knowledge of the service/aviation industry is advantageous.
Strong knowledge and experience in Lean Management, Six Sigma, Value‐Stream Mapping, Kaizen and other Operations Excellence tools (Lean Six‐Sigma Green/Black Belt highly desirable).
Team player with high initiative, demonstrated planning skills, strong data‐driven analytical abilities and proven performance in operations problem‐solving.
Ability to interact and work effectively across functional teams and at multiple levels within the organization, including C‐suite, and to build trust and strong relationships with external stakeholders.
Excellent verbal and written communication and presentation skills.
Proficient in analytical, statistical and data dashboarding tools (e.g., Power BI) is preferred.
Referrals increase your chances of interviewing at SATS Ltd.
by 2+.
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