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The Global Finance & Technology Network (GFTN) is a not-for-profit organisation established by the Monetary Authority of Singapore (MAS) in 2024 to harness technology and foster innovation for more efficient, resilient, and inclusive financial ecosystems through global partnerships.
GFTN organises convening forums, offers advisory services on innovation ecosystems, provides access to transformative digital platforms, and invest in technology startups with the potential for growth and positive social impact through its venture fund.
Role Overview
We’re looking for a
Customer Fulfilment Manager
to lead the execution of sponsorship deliverables and ensure an exceptional experience for our partners.
You’ll serve as the main point of contact for sponsors, coordinate cross-functional teams, and deliver on commitments with professionalism, efficiency, and impact.
Key Responsibilities
Strategic Planning & Execution:
Develop and oversee sponsor fulfilment plans aligned with sponsorship strategy and objectives.
Work cross-functionally with marketing, content, events, and operations teams to deliver consistent outcomes.
Relationship Management:
Act as the main sponsor contact during activation and fulfilment, providing proactive updates and fostering trust through reliability.
Fulfilment & Activation:
Coordinate deliverables, branding, and sponsor entitlements across events; step in as backup support to ensure seamless servicing.
Reporting & Analysis:
Deliver post-event/campaign reports highlighting sponsor visibility, engagement, and ROI.
Gather insights to improve future delivery.
Crisis Management:
Troubleshoot and resolve fulfilment issues quickly, ensuring minimal disruption and maintaining sponsor satisfaction.
Continuous Improvement:
Recommend process improvements and bring forward innovative ideas to strengthen sponsor engagement and efficiency.
Any other ad hoc duties as may be assigned from time to time
Qualifications & Skills
Bachelor’s degree in Business, Marketing, Communications, Events, or related field.
3+ years in sponsorship/partnership management, client servicing, events, customer success or related
Strong project management and organisational skills.
Excellent interpersonal and communication abilities.
Calm and resourceful under pressure with strong problem-solving skills.
Familiarity with Microsoft, event tools/tech or sponsorship platforms is a plus.
Willingness to travel as needed for on‐site event execution
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Project Management and Customer Service
Industries
Non‐profit Organizations
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