Overview
Join to apply for the Manager, Customer Service role at TDCX .
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations?
Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people.
Join our team and begin your journey to #BeMore!
#BeMore
Why TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
- Work with direct reports to learn from real-life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
- Monitor costs and losses incurred by managing the team’s contribution to the broader Customer Experience budget.
- Ensure employee happiness by working with Leads to create strong connections with the whole team and translate the client’s Mission into meaningful goals.
- Maintain responsibility for team structure, recruiting, onboarding and training by working with leadership, direct reports and other business partners.
- Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and customer needs.
- Navigate the team through the changing business landscape by communicating and managing change.
- All other duties assigned by management to support the Quality Management System at TDCX.
Who are we looking for?
- Educational qualifications: Advanced/Higher/Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, Professional Degree in any field.
- Preferable 3–5 years of experience in the related field.
- Excellent understanding of contact centre operations
- Strong knowledge of customer satisfaction, Net Promoter Score and quality programs
- Organizational and time management skills
- Effective facilitation skills in client and staff meetings
- Excellent verbal and written communication skills in English and the language of the supporting market
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries, including digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.
With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.
For more information, please visit
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Consulting and Customer Service
- Industries: Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at TDCX by 2x
#J-18808-Ljbffr