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Urgent! Manager/ Director of Operations Job Opening In Singapore, Singapore – Now Hiring UNIVERZ HR CONSULTING PTE. LTD.

Manager/ Director of Operations



Job description

Job Summary

We are seeking a highly experienced and dynamic Operations Manager to oversee the seamless functioning of our guest-facing departments.

The ideal candidate will be a strategic leader with a passion for exceptional service, dedicated to maintaining the highest standards of luxury, driving operational efficiency, and ensuring an unforgettable guest experience.

This role requires a hands-on leader who can inspire a diverse team and manage the complex operations of a world-class hotel.

Key Responsibilities

1.

Operational Excellence & Daily Management:

  • Oversee the daily operations of key departments, primarily the Front Office (Reception, Concierge, Guest Relations), and often including Housekeeping, and sometimes Food & Beverage outlets.

  • Ensure all Standard Operating Procedures (SOPs) are rigorously followed and consistently improved upon to meet Forbes Travel Guide, AAA Diamond, or brand-specific standards.

  • Manage room inventory, rate structuring, and allocation in close coordination with the Revenue Management team to maximize RevPAR and profitability.

  • Ensure all hotel facilities and services are maintained to the highest standard of quality and presentation.

2.

Guest Experience & Service Quality:

  • Act as the ultimate ambassador for guest satisfaction, promptly and personally resolving escalated guest complaints and concerns with discretion and professionalism.

  • Proactively interact with guests, particularly VIPs and loyalty program members, to build rapport and ensure a personalized experience.

  • Monitor and analyze guest feedback from various platforms (TripAdvisor, Google Reviews, guest surveys) and implement effective corrective actions.

  • Champion a culture of anticipatory service and exceed guest expectations at every touchpoint.

3.

Leadership & Team Development:

  • Lead, mentor, and motivate a large, multi-cultural team of department heads and line-level employees.

  • Be responsible for recruitment, training, scheduling, performance appraisals, and career development plans for direct reports.

  • Foster a positive, collaborative, and high-performance work environment that encourages employee engagement and retention.

4.

Financial & Administrative Management:

  • Participate in the preparation and management of the annual departmental budgets.

  • Control labor costs, operational expenses, and inventory without compromising service quality.

  • Analyze operational data and financial reports to identify trends and implement strategies to achieve financial targets (GOP, flow-through).

5.

Safety, Security & Compliance:

  • Ensure full compliance with all local government regulations in Singapore, including but not limited to public health, safety, and employment laws.

  • Uphold and enforce all hotel security, fire safety, and emergency procedures.

  • Maintain impeccable standards of hygiene and sanitation across all operational areas.

Qualifications & Requirements

1.

Education:

  • Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field.

  • A diploma or degree from a renowned international hotel school (e.g., EHL, Cornell, Glion) is a significant advantage.

2.

Experience:

  • Minimum of 8-10 years of progressive experience in luxury hotels, with at least 5 years in a senior operational leadership role (e.g., Front Office Manager, Director of Rooms) within a recognized international 5-star hotel brand (e.g., Marriott, Hilton, Hyatt, IHG, Shangri-La, Capella, Ritz-Carlton).

  • Proven pre-opening experience is highly desirable.

  • Demonstrated experience in managing multi-cultural teams in a fast-paced, high-pressure environment.

3.

Technical Skills:

  • Expert-level proficiency in Property Management Systems (PMS), especially Opera Cloud.

  • Strong financial acumen with experience in budgeting, orecasting, and P&L management.

  • Advanced computer skills in MS Office Suite.

4.

Soft Skills & Personal Attributes:

  • Exceptional Leadership: A natural leader who inspires excellence and leads by example.

  • Outstanding Communication: Flawless verbal and written communication skills in English.

    Ability to interact confidently with guests, staff, and corporate stakeholders.

  • Guest-Centric Mindset: An unwavering commitment to service excellence and meticulous attention to detail.

  • Problem-Solver: Strong analytical, critical thinking, and decision-making skills to effectively resolve complex issues.

  • Business Acumen: Results-driven with a strong understanding of business metrics and a commercial mindset.

  • Adaptability: Flexibility to work long hours, including weekends and public holidays, and adapt to the evolving needs of the hotel.


Required Skill Profession

Other General



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