Urgent! Manager, Fund Services Operations SG Job Opening In Singapore, Singapore – Now Hiring Standard Chartered
Be the “subject-matter-expert” for the products and services offered by the Fund Services & Fiduciary Team in Singapore.
To oversee the operational aspects, managing and governing outsourcing partners in providing excellent quality of our Fund Services product and services.
To interact with internal/external stakeholders and provide support and share knowledge in relation to the Fund Services ecosystem.
Responsibilities
To work closely with the Sales, Product, Implementation Managers and any other stakeholders, as well as the clients/Fund Managers, throughout the clients’ fund life cycle and to roll out new products within Fund Services.
To lead, develop and provide guidance in day-to-day operational functions to our outsourcing partners, sharing knowledge and best practices.
To ensure that the outsourcing team adhere to established controls and procedures; to identify any areas of improvement in work processes for business operations efficiency.
Manage client relationships; act as client’s escalation point for any issues, complaints and special handling requests; proactively identify any client key requirements and implement enhancements / improve processes, systems and products.
Act as governance for client and outsourcing teams to ensure smooth delivery of BAU processes and participate in periodic due diligence review.
To ensure that the Team adhere to established controls and procedures; to identify any areas of improvement in work processes for business operations efficiency; to assist Head to reiterate and step up on controls in any lapse by Team and outsourcing partners.
To investigate and resolve any queries or issues raised from/by the clients, Funds’ auditors, tax agents and any other stakeholders wherever required timely.
To perform annual/periodic review of Departmental Operating Instructions, Checklists and Service Level Agreements with partners; ensure clarity and updates of the documents whenever required.
Champion any system upgrades and enhancements; working closely with Tech Team in fixes, defining the specifications for any new reports and/or requirements; perform UATUVT; coordinate and monitor any system issues or concerns with the Team and outsourcing partners.
Collation of KPI data, populate the monthly or ad hoc management reporting and maintenance of FTE tracker to ensure optimization of resources.
Provide advisory and represent the department in any necessary discussion with stakeholders and clients; attend client service reviews.
Recruit, direct, motivate, engage and develops staff, maximizing their strengths and develops their professional growth.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal: Members of Fund Services Team as well as our Global Business Counterpart, Members of Settlement, Corporate Action and Client Service teams in Custody, Members of Sales, Product, Trustee and Business Account Management Teams
Our Ideal Candidate
3+ years of experience either with another Fund Administration or Fund Manager
Good understanding of the operational functions relating to fund administration, transfer agency will be ideal.
Must be able to work with people from and in different cultural settings.
Good client facing skill and Good Verbal and written communication
Strong analytical and problem-solving skills
Motivated, driven, self-starter, independent who can work on own initiative and deliver on time under pressure with high level of integrity and flexibility and maintaining quality standards.
Role Specific Technical Competencies
Fund Administration
Transfer Agency
Able to work in a team
Able to articulate well
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Unlock Your Manager Fund Potential: Insight & Career Growth Guide
Real-time Manager Fund Jobs Trends in Singapore, Singapore (Graphical Representation)
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Great news! Standard Chartered is currently hiring and seeking a Manager, Fund Services Operations SG to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Standard Chartered adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager, Fund Services Operations SG Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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