Manager, Fund Services Operations SG

Job description

Job Summary
Be the “subject‐matter‐expert” for the products and services offered by the Fund Services & Fiduciary Team in Singapore.

To oversee the operational aspects, managing and governing outsourcing partners in providing excellent quality of our Fund Services product and services.

To interact with internal/external stakeholders and provide support and share knowledge in relation to the Fund Services ecosystem.


Responsibilities
Work closely with Sales, Product, Implementation Managers and other stakeholders, as well as the clients/Fund Managers, throughout the clients’ fund life cycle and roll out new products within Fund Services.


Lead, develop and provide guidance in day‐to‐day operational functions to our outsourcing partners, sharing knowledge and best practices.


Ensure that the outsourcing team adheres to established controls and procedures; identify any areas of improvement in work processes for business operations efficiency.


Manage client relationships; act as client’s escalation point for any issues, complaints and special handling requests; proactively identify key client requirements and implement enhancements/improve processes, systems and products.


Act as governance for client and outsourcing teams to ensure smooth delivery of BAU processes and participate in periodic due diligence review.


Assist Head to reiterate and step up on controls in any lapse by Team and outsourcing partners.


Investigate and resolve any queries or issues raised from/by the clients, Funds’ auditors, tax agents and other stakeholders wherever required timely.


Perform annual/periodic review of Departmental Operating Instructions, Checklists and Service Level Agreements with partners; ensure clarity and updates of the documents whenever required.


Champion any system upgrades and enhancements; work closely with Tech Team in fixes, define specifications for any new reports and/or requirements; perform UAT/UVT; coordinate and monitor any system issues or concerns with the Team and outsourcing partners.


Collate KPI data, populate monthly or ad hoc management reporting and maintain FTE tracker to ensure optimization of resources.


Provide advisory and represent the department in any necessary discussion with stakeholders and clients; attend client service reviews.


Recruit, direct, motivate, engage and develop staff, maximizing their strengths and professional growth.


Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.


Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.


Effectively and collaboratively identify, escape, mitigate and resolve risk, conduct and compliance matters.


Key Stakeholders
Internal
Members of Fund Services Team as well as our Global Business Counterpart.


Members of Settlement, Corporate Action and Client Service teams in Custody.


Members of Sales, Product, Trustee and Business Account Management Teams.


External
Clients.


Fund Managers/Trustee.


Other Responsibilities
Embed Here for good and Group’s brand and values in Singapore Fund Services Team.


Our Ideal Candidate
3+ years of experience either with another Fund Administration or Fund Manager.


Good understanding of the operational functions relating to fund administration, transfer agency will be ideal.


Must be able to work with people from and in different cultural settings.


Good client‐facing skill and good verbal and written communication.


Strong analytical and problem‐solving skills.


Motivated, driven, self‐starter, independent who can work on own initiative and deliver on time under pressure with high level of integrity and flexibility and maintaining quality standards.


Role Specific Technical Competencies
Fund Administration.


Transfer Agency.


Able to work in a team.


Able to articulate well.


About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.


Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.


Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.


Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.


What We Offer
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.


Time‐off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.


Flexible working options based around home and office locations, with flexible working patterns.


Proactive wellbeing support through Unmind, a market‐leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‐aiders and all sorts of self‐help toolkits.


A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.


Being part of an inclusive and values‐driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.


Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to.

If you are invited to take an assessment, this is great news.

It means your application has progressed to an important stage of our recruitment process.


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Required Skill Profession

Other General