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Urgent! Manager (Housing Services, Front Office) Job Opening In Central Singapore Community Development Council – Now Hiring National University of Singapore
Company description:
The National University of Singapore is the national research university of Singapore.
Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore
Job description:
Job Description
Operations Management
• Manage the daily activities of the front desk and meeting room.
• Ensure smooth check-in/check-out processes and address operational challenges proactively.
• Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.
Guest Service Excellence
• Serve as the primary point of contact for escalated guest concerns, requests, and feedback.
• Ensure guest needs and expectations are met with professionalism and efficiency.
• Collaborate with other departments to accommodate special guest requests or VIP arrangements.
Staff Management
• Recruit, train, schedule, and supervise Front Office staff.
• Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.
• Promote a culture of service excellence and teamwork.
Financial & Administrative Oversight
• Oversee cash handling, billing, and front office-related financial transactions.
• Monitor budgets, control costs, and optimize resource allocation.
• Prepare operational reports and contribute to strategic planning.
Compliance & Safety
• Ensure compliance with safety, security, and data privacy regulations.
• Conduct periodic audits and implement corrective actions when necessary.
Strategic Planning & Collaboration
• Participate in developing service improvement initiatives and departmental goals.
• Work with marketing and events teams to support promotional activities and special events.
• Contribute to sustainability efforts and organizational innovation.
Qualifications
Education and Experience
• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.
• Proficiency in property management systems and office software.
• Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.
Competencies
• Leadership: Ability to lead, inspire, and develop a team.
• Customer Focus: Commitment to delivering excellent guest service.
• Organizational Skills: Effective time management and prioritization.
• Decision-making: Capable of handling complex situations calmly and efficiently.
• Adaptability: Ability to work under pressure and adjust to changing priorities.
• Service mindset with attention to detail.
• Ability to work flexible hours, including weekends and public holidays, as required.
Skills and Abilities
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Ability to train and motivate staff in both service and technology adoption.
• Skilled at managing guest expectations while maintaining operational efficiency.
• Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.
• Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.
• Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Life
Employee Referral Eligible: Yes
Job requisition ID : 30131
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Unlock Your Manager Housing Potential: Insight & Career Growth Guide
Real-time Manager Housing Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Housing in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39378 jobs in Singapore and 36784 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Manager Housing roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! National University of Singapore is currently hiring and seeking a Manager (Housing Services, Front Office) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager (Housing Services, Front Office) Jobs Central Singapore Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at National University of Singapore adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager (Housing Services, Front Office) Jobs Singapore varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager (Housing Services, Front Office) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager (Housing Services, Front Office) interview at National University of Singapore, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the National University of Singapore's products or services and be prepared to discuss how you can contribute to their success.
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