About
We are seeking a strategic and detail-oriented HR professional to lead a Group Shared Services team in delivering efficient, consistent, and compliant HR operational support across multiple business units.
This position plays a vital role in overseeing the execution of post-onboarding employee lifecycle processes and driving system and process improvements to enhance service delivery and operational efficiency.
Job Responsibility
- Oversee end-to-end administration of employee lifecycle processes post-onboarding
Ensure service delivery standards are met in alignment with defined SLAs and KPIs.
Lead and develop a team of HR officers and executives.
- Build team capabilities in managing routine operations and resolving complex cases.
Foster a high-performance culture that prioritises service quality and responsiveness.
Ensure HR practices are aligned with internal policies and statutory regulations.
- Maintain accurate and updated documentation for all HR operational processes.
- Conduct regular process reviews and ensure adherence to compliance standards.
- Identify and lead initiatives to streamline HR workflows and improve turnaround times.
- Collaborate with relevant teams to implement technology-enabled solutions, including HR systems and automation tools (e.g., RPA, MS Power Automate).
- Champion innovation and operational excellence through data-driven decision-making.
- Act as the primary point of contact for assigned business units, facilitating smooth communication and issue resolution.
- Partner with cross-functional HR teams to ensure alignment of shared services with overall HR strategy.
- Address escalated queries or concerns with a solutions-focused and professional approach.
Job Requirement
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum 8 years of HR experience, with at least 5 years in HR operations.
Minimum 5 years of experience in managing a team within a shared services or centralised HR environment.
- Working knowledge of HR systems (e.g., SAP, Workday, Oracle) and automation tools.
- Experience with technology implementation projects, especially involving RPA or MS Power Automate, is a plus.
- Strong leadership, problem-solving, and stakeholder management skills.Excellent organisational ability with attention to detail.Agile and adaptable in a fast-paced and performance-driven environment.
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We regret that only short-listed applicants will be notified.
Damien Sim Zheng Hao
Registration No: R
EA License No: 12C6253