Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Manager, Regional Customer Success Lead.
Singapore Jobs Expertini

Urgent! Manager, Regional Customer Success Lead Job Opening In Singapore, Singapore – Now Hiring Teleport

Manager, Regional Customer Success Lead



Job description

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied.

Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

  • Focus on driving regional successful product adoption, leading a positive customer experience, and driving growth through upselling and cross-selling efforts through the country team.
  • Develop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle from onboarding to retention & roll out across all countries.

    Recognize country specific processes and create standard SOP with these considerations.
  • Report on Customer Success results at corporate level.
  • Develop a deep understanding of our product and operational offerings through partnering our sales team where our processes will add values to their supply chain efficiencies.
  • Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores
  • Implement churn prevention programmes and drive new business growth through customer advocacy 
  • Collaborate with multiple and diverse country customer success teams to deliver company wide goals.
  • Take ownership of escalated delivery issues and follow problems to reduce frictions between customer success teams and other departments.
  • Identify digitalization opportunities in creating a high efficient customer success team.
  • Achieve high retention rates to maintain Teleport growth path.

Requirements

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

  • Strong leadership and people management skills, with ability to motivate and drive outcomes
  • Proven ability to collaborate internally with cross-functional teams
  • Results and performance driven, preferring data to drive your everyday decisions
  • Possess a hands-on mentality and an analytical and structured way of working
  • Track record of growing high-performance teams
  • Able to operate successfully in a lean, fast-paced organization to scale quickly
  • Self-motivated with a focus to exceed set goals
  • Comfortable adapting to new technologies
  • Open to traveling across Southeast Asia

QUALIFICATIONS & EXPERIENCE

  • Experience in CRM platforms (Hubspot, Salesforce) is a plus
  • Strong consultative selling skills
  • Startup experience
  • 7+ years of work experience in Key Account Management, Operations or Customer Service


Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Manager Regional Potential: Insight & Career Growth Guide


  • Real-time Manager Regional Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Regional in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 40744 jobs in Singapore and 36425 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Manager Regional roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Manager, Regional Customer Success Lead Job?

    Great news! is currently hiring and seeking a Manager, Regional Customer Success Lead to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleport adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Manager, Regional Customer Success Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Manager, Regional Customer Success Lead?

    Key qualifications for Manager, Regional Customer Success Lead typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Manager, Regional Customer Success Lead?

    To improve your chances of getting hired for Manager, Regional Customer Success Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Manager, Regional Customer Success Lead Job Success
    Teleport interview tips for Manager, Regional Customer Success Lead

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Teleport's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Manager, Regional Customer Success Lead interview at Teleport, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teleport's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Manager, Regional Customer Success Lead Positions

    Setting up job alerts for Manager, Regional Customer Success Lead is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!