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Urgent! Manager, Retention Strategy Job Opening In Singapore, Singapore – Now Hiring Delivery Hero



Job description

Job Description

Are you a strategic thinker who thrives at the intersection of data, marketing, and product?

Foodpanda, together with our sister brands fodoora and Yemeksepeti are looking for a business-savvy and impact-driven Senior Manager, Retention Strategy to join our regional Marketing team.

In this role, you will lead the design and rollout of customer retention strategies – driving experimentation, uncovering actionable insights, and scaling new customer engagement levers.

This is a high-visibility individual contributor role where you’ll partner closely with senior stakeholders to influence both marketing and product strategies to keep our customers engaged across 17 markets in APAC and Europe.

Qualifications

  • Lead the development and execution of customer retention and engagement strategies to maximize customer lifetime value, leveraging growth and marketing levers such as incentives, CRM and in-app experience.
     
  • Oversee marketing spending and apply consistent, pragmatic and data-driven approach to identify ROI optimization and spend reallocation opportunities.
  • Design, prioritize and analyze large-scale A/B tests and experiments to identify and scale the most effective incentive optimization and customer engagement levers.

    Collaborate with Product and Analytics to ensure roadmap prioritization and smooth implementation.
  • Develop and improve the performance assessment framework based on ROI measurement and other growth metrics.

    Develop new perspectives that help build data driven insights.
  • Lead structured deep-dive analyses to uncover key customer retention drivers, and translate the insights into actionable strategies that scale across markets and deliver meaningful customer experience.
  • Partner with and influence Product, Analytics, Marketing and local markets to ensure cross-functional collaboration and alignment in all strategic objectives and working initiatives.
  • Lead discussions and presentations, and be a thought leader, with senior stakeholders, providing strategic guidance and frameworks that elevate customer engagement.

  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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      The fundamental ethical values are:
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      • 2. Loyalty
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      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Manager, Retention Strategy Job Success
      Delivery Hero interview tips for Manager, Retention Strategy

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