Job Responsibilities
Perform customer facing functions such as assisting with patron engagements, concert tickets distribution, Suite assignment and appreciation dinner/lunch meet and greet. Provide sales team with timely updates and results to help them maximize opportunities. Act as point of contact for in-house and regional Premium Mass Sales Team to coordinate and assist with all Premium Mass sales efforts including customer facing functions. Responsible for the tracking and reporting of Premium Mass segment KPIs. Assist with reviewing and approving coding requests from Premium Mass and Player Development teams. Work with SSIR, Direct Marketing and Revenue teams on Cash Check-In Program and Slot Rolling Program group codes, rate plans, weblink set up, tracking and reporting, disputes/adjustments, etc. Work with Revenue and Casino Reservation teams on Premium Mass Roadshow offer set up, tracking and reporting. Assist the sales team with inquiries, customer related issues / exceptions / account settlements, and all other sales team related support on daily basis. Responsible for supervision of Marketing Executives in the coordination of extraordinary events and promotional activities, and compilation of data and feedback for these events Manage the preparation of presentation slides for Market Development team. Maintain and protect the Company’s professional reputation and integrity. Assist with reports and other ad hoc duties as and when necessary. Job Requirements
Education & Certification
Degree in related field preferred Experience
3 – 5 years of experience in Sales, Marketing, or relevant role preferred. Other Prerequisites
Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint) Familiarity with the gaming industry preferred. Highly organized, able to meet deadlines and manage multiple tasks concurrently with attention to detail. Strong interpersonal communication, presentation skills, excellent customer service, and problem-solving skills. Able to communicate effectively with both English and Mandarin speaking guests. Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.