Manager/ Senior Manager, Patient Experience (Up to $9800)
Jobscope
- You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
- You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.
Requirements
- Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience in developing, evaluating and conducting service training is essential
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
All Interested candidates are invited to email your resume in MS Word format to:
Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R )
Recruit Express Pte Ltd
Company Reg.
No. W | EA License Number: 99C4599
We regret to inform that only suitable candidates will be shortlisted for an interview.
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