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manager / senior system analyst, citizen systems Job Opening In Singapore, Singapore – Now Hiring LTA Land Transport Authority


Job description

(What the role is)

MANAGER / SENIOR SYSTEM ANALYST, CITIZEN SYSTEMS

(What you will be working on)

We are seeking a candidate with business analysis experience in Customer Relationship Management (CRM) for the next generation Enterprise Feedback Management System (EFMS).

The role involves contributing to the development of public feedback and resolution processes using AI, integration with asset management system/external agencies systems.

(What we are looking for)

  • Knowledge in IT, Computer Science, Engineering or a related field

  • At least 5 years' experience in IT project/contract management

  • Excellent in writing papers, tender specifications, contracts and etc

  • Working experience in software testing methodology and tools

  • Experience in government procurement processes is a plus

  • Project Management, Agile or Cloud related certification is a plus

  • Strong analytical and problem-solving skills

  • Strong stakeholder management, presentation and communication skills

  • Ability to work collaboratively in a cross-functional team

  • Candidates with more experience might be considered for senior roles

  • Proven experience in business analysis in the Customer Relationship Management (CRM) domain.

  • Strong analytical, problem-solving, and communication skills, with an aptitude for translating business needs into technical requirements.

  • Experience designing and implementing CRM solutions or similar enterprise systems.

  • Understanding of data management, system integration, and CRM best practices.

  • Commitment to delivering high-quality user experiences and supporting organizational goals through effective CRM management.

  • Knowledge of at least one Customer Relationship Management (CRM) and/or unified workflow management system(s) such as Salesforce, ServiceNow, Microsoft Dynamics, Pega, Appian, OutSystems, and/or equivalent system.

  • Evaluate and perform feasibility study of multiple CRMs and/or unified workflow management system that utilizes AI to automate tasks, route cases using AI and GIS/Geospatial/location data, streamline processes, and improve customer experiences.

  • Draft clear and actionable user stories, supporting effective communication between business and technical teams.

  • Experience in service journey exercise and design thinking will be an added advantage

  • Ability to work collaboratively with diverse stakeholders and adapt to a dynamic, fast-paced environment.

  • Strong analytical and problem-solving skills

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LTA Land Transport Authority adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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To prepare for your manager / senior system analyst, citizen systems interview at LTA Land Transport Authority, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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