SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers.
It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China.
We believe in investing in our people, to help them achieve their career aspirations.
With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.
We are looking out for self-motivated, dynamic and talented individuals to join our growing team.
If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today!
We are looking for a results-driven Manager to lead data analysis initiatives, manage key client relationships and support service audits.
This role is critical in ensuring process compliance, enhancing customer satisfaction, and driving operational efficiency through data-driven decision-making.
What You'll Do:
Analyse customer usage patterns, service performance metrics, and operational data to uncover trends, inefficiencies, and opportunities for improvementDesign and maintain interactive dashboards and predictive models to support proactive service management and strategic decision-makingConvert complex datasets into clear, actionable insights for internal stakeholders and external partnersCollaborate with process owners and IT teams to ensure data accuracy, consistency, and accessibility across platformsAct as the liaison for internal and external clients, ensuring service level agreements (SLAs) are metAddress escalated service issues and coordinate with process owners and/or IT teams for resolutionConduct regular client reviews and performance reportingGather client feedback to inform service improvements and innovationOn a monthly basis, support the team in reviewing calls and written correspondenceHighlight cases that require immediate attention for service recoveryIdentify service gapsPerform additional tasks and responsibilities as assigned, contributing to the team’s objectives What You'll Need:
At least a degree with 5 - 10 years relevant experience preferably in Data Analysis and Data insights and/or Service Engagement/ QualityExperience in Client Management is advantageousPossesses a strategic mind set on organisational service qualityIndependent and self-driven, with ability to work in a fast-paced environmentDemonstrate strong interpersonal and analytical skills with an eye for detailsBe flexible and willing to adjust responsibilities to align with developing business needsEffective communication skills – both written and oral with good command of English languagePossess strong problem-solving skills and ability to handle impromptu situationsProficient in MS Office applications, Power BI What We’ll Provide:
Immerse in a positive work environment that promotes/fosters teamwork and collaborationYou will receive attractive remuneration for good performanceYou will work in teams that thrive on collaboration for outstanding achievements #LI-DNI
Please click on the blue 'Apply' button at the top right hand side corner of this screen, if you are keen to apply for this job.
Thank you for your interest in SP Group.
You will be contacted if you are shortlisted for an interview.