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Manager, Service Experience Job Opening In North East Community Development Council – Now Hiring CERTIS GROUP - GHR


Job description

Duties & Responsibilities

  • Map, analyse, and enhance end-to-end customer and stakeholder journeys across all touchpoints to ensure a seamless and consistent service experience.

    This includes leveraging design thinking methodologies to ensure a human-centric approach in all initiatives.

  • Establish robust customer service standards, guidelines, and processes in collaboration with business units and partners.

    Frameworks should be consistent in parameters while flexible enough to allow tailored customisation for each unique service journey.

  • Partner with internal teams and external stakeholders to align service delivery strategies with organisational goals.

  • Design, own, and facilitate engaging training sessions to build the capabilities of front-line staff, supervisors, and managers in delivering exceptional service.

  • Track service KPIs, analyse feedback, and implement improvements to elevate the overall service experience.

    This includes, but is not limited to, organisational service metrics, training evaluations, and other relevant data points.

  • Serve as a role model and change champion, motivating teams to embrace customer-centric behaviours and standards, while introducing innovative, world-class practices into the organisation.

Skills & Experience

  • Minimum 5 years' experience in customer service, service design, or training / facilitation.

  • Proven ability to map, design, and optimise customer journeys, preferably with experience in applying design thinking principles.

  • Strong capability in designing, delivering, and evaluating impactful training programs for diverse audiences.

  • Demonstrated success in working cross-functionally with multiple business units and external partners to achieve shared outcomes.

  • Ability to inspire teams, drive a culture of service excellence, and introduce innovative, world-class practices to enhance service delivery.

  • Strong ability to plan, execute, and manage multiple service improvement projects simultaneously, ensuring timely delivery, quality outcomes, and alignment with organisational priorities.

  • Having a WSQ Advanced Certificate in Learning and Performance (ACLP) is a plus.

  • Bachelor's degree in Business, Hospitality, Customer Experience, Training, or a related field.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Manager Service Potential: Insight & Career Growth Guide


Real-time Manager Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Service in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Manager Service roles.

48616 Jobs in Singapore
48616
5881 Jobs in North East Community Development Council
5881
Download Manager Service Jobs Trends in North East Community Development Council and Singapore

Are You Looking for Manager, Service Experience Job?

Great news! is currently hiring and seeking a Manager, Service Experience to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CERTIS GROUP - GHR adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Manager, Service Experience Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager, Service Experience?

Key qualifications for Manager, Service Experience typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Manager, Service Experience?

To improve your chances of getting hired for Manager, Service Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Manager, Service Experience Job Success

CERTIS GROUP - GHR interview tips for Manager, Service Experience

Here are some tips to help you prepare for and ace your Manager, Service Experience job interview:

Before the Interview:

Research: Learn about the CERTIS GROUP - GHR's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager, Service Experience interview at CERTIS GROUP - GHR, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CERTIS GROUP - GHR's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Manager, Service Experience Positions

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