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Urgent! Manager, Service Experience Job Opening In Singapore, Singapore – Now Hiring Certis
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Business Unit: Certis Corporate University
Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience.
Headquartered in Singapore, with a growing presence in Australia and Qatar, we harness the power of technology, from AI to robotics, to deliver critical services that protect lives and enable communities to thrive.
At Certis, your work has purpose.
You’ll be part of a mission that goes beyond operations, shaping safer, smarter, and better outcomes for people and businesses.
We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
If you’re ready to build the future, your journey starts here with us.
Life at Certis
Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies.
Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.
Duties & Responsibilities
Map, analyse, and enhance end-to-end customer and stakeholder journeys across all touchpoints to ensure a seamless and consistent service experience.
This includes leveraging design thinking methodologies to ensure a human-centric approach in all initiatives.
Establish robust customer service standards, guidelines, and processes in collaboration with business units and partners.
Frameworks should be consistent in parameters while flexible enough to allow tailored customisation for each unique service journey.
Partner with internal teams and external stakeholders to align service delivery strategies with organisational goals.
Design, own, and facilitate engaging training sessions to build the capabilities of front-line staff, supervisors, and managers in delivering exceptional service.
Track service KPIs, analyse feedback, and implement improvements to elevate the overall service experience.
This includes, but is not limited to, organisational service metrics, training evaluations, and other relevant data points.
Serve as a role model and change champion, motivating teams to embrace customer-centric behaviours and standards, while introducing innovative, world-class practices into the organisation.
Skills & Experience
Minimum 5 years’ experience in customer service, service design, or training / facilitation.
Proven ability to map, design, and optimise customer journeys, preferably with experience in applying design thinking principles.
Strong capability in designing, delivering, and evaluating impactful training programs for diverse audiences.
Demonstrated success in working cross-functionally with multiple business units and external partners to achieve shared outcomes.
Ability to inspire teams, drive a culture of service excellence, and introduce innovative, world-class practices to enhance service delivery.
Strong ability to plan, execute, and manage multiple service improvement projects simultaneously, ensuring timely delivery, quality outcomes, and alignment with organisational priorities.
Having a WSQ Advanced Certificate in Learning and Performance (ACLP) is a plus.
Bachelor’s degree in Business, Hospitality, Customer Experience, Training, or a related field.
Recognition & Reward
Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.
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Unlock Your Manager Service Potential: Insight & Career Growth Guide
Real-time Manager Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 53558 jobs in Singapore and 47481 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Manager Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Certis is currently hiring and seeking a Manager, Service Experience to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager, Service Experience Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Certis adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager, Service Experience Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager, Service Experience typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Manager, Service Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager, Service Experience interview at Certis, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Certis's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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