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Urgent! Manager, Service Experience Job Opening In Singapore, Singapore – Now Hiring Certis Corporate University

Manager, Service Experience



Job description

  • Map, analyse, and enhance end-to-end customer and stakeholder journeys across all touchpoints to ensure a seamless and consistent service experience.

    This includes leveraging design thinking methodologies to ensure a human-centric approach in all initiatives.

  • Establish robust customer service standards, guidelines, and processes in collaboration with business units and partners.

    Frameworks should be consistent in parameters while flexible enough to allow tailored customisation for each unique service journey.

  • Partner with internal teams and external stakeholders to align service delivery strategies with organisational goals.

  • Design, own, and facilitate engaging training sessions to build the capabilities of front-line staff, supervisors, and managers in delivering exceptional service.

  • Track service KPIs, analyse feedback, and implement improvements to elevate the overall service experience.

    This includes, but is not limited to, organisational service metrics, training evaluations, and other relevant data points.

  • Serve as a role model and change champion, motivating teams to embrace customer-centric behaviours and standards, while introducing innovative, world-class practices into the organisation.


Required Skill Profession

Other General



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    Unlock Your Manager Service Potential: Insight & Career Growth Guide


  • Real-time Manager Service Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Manager, Service Experience Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Certis Corporate University adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Manager, Service Experience Job Success
    Certis Corporate University interview tips for Manager, Service Experience

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    • Other Openings
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    Final Thought:

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