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Job Description
- Collaborate with business stakeholders, product owners and product leads to gather and prioritize demand requests related to SPM, IRM, ITSM, and ITAM modules
- Develop and maintain a comprehensive demand management process to ensure alignment with organizational objectives
- Define release management strategies for ServiceNow platform updates and module enhancements
- Coordinate with development teams to plan and schedule releases, considering dependencies and potential risks
- Communicate release schedules, status updates, and impact assessments to relevant stakeholders
- Lead the creation and maintenance of release documentation, including release notes and deployment instructions
- Collaborate with cross-functional teams to ensure smooth transitions during module updates and releases
- Participate in change management processes and assess the impact of changes on the ServiceNow modules
- Implement best practices for version control and configuration management within the ServiceNow environment
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Synapxe is actively hiring for this Manager - ServiceNow Demand and Release (Corporate IT) position
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