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Manager, Services Sales Job Opening In Singapore, Singapore – Now Hiring TECH DATA ADVANCED SOLUTIONS (SINGAPORE) PTE. LTD.


Job description

Job Purpose:
The Services Engagement Manager is responsible for achieving sales and profit targets for Professional Services offerings related to the products TechData distributes while ensuring exceptional service delivery.

This role balances Professional Services sales with Service Delivery, focusing on relationships with TechData’s extended sales team, Resellers, Vendor relationships and successful implementations and delivery of the Professional Services.

The role will engage both Tech Data's extended sales team and the partner community to drive success.


Responsibilities:
Services Sales:
Build standard Services Packages with details covering the scope of work and costs that the Tech Data Sales team can go-to-market with as a kick-start to introducing the various basic services Tech Data offers
Create “calculators” to be able to be able to quickly provide quotes for standard offerings where possible.


Respond to requests for quotations in a timely fashion
Engage with Resellers and SI partners to develop a relationship to support them through our Professional Services offerings i.e. leverage on our PS to give them an advantage
Work closely with the Channels & Product Sales teams to align with their product sales to pull along services and achieve sales goals.


Monitor sales processes, proposals, pipeline management, and partner engagement to recommend necessary actions
Ensure sales forecast are accurate and ensure opportunities sales is followed up on closely
Ensure billings are prompt with customer sign-off
Meet revenue and profit targets through strategic planning and execution.


Build relevant-level executive relationships with vendor partners to foster proactive engagement and new initiatives to build relevant service offerings
Ensure vendor and partner satisfaction through successful project management and delivery
Service Management:
Manage a team of Project Executives and Technical Engineers including KPI/MBO settings and driving excellent team service response and performance
Manage and track project progress to ensure that forecast are accurate, through management of the Project Executive
Organise the Professional Services Engineers in terms of product coverage to ensure resilience in critical areas
Ensure every Technical Engineer attains the required Certification levels required by the vendor to be certified implementors and to earn additional rebates
Track Technical Engineer’s utilisation rate and to balance the workload where practical.


Ensure projects are managed to deliver on-time and on-budget
Senior Escalation point for technical problem resolution
Manage customer satisfaction outcomes to ensure customer loyalty and stickiness
Provide various reports to support commercial decision-making.


Knowledge, Skills, and Experience:
5 to 8 years of experience in IT Service Sales/ Delivery (Engagement Manager, Service Delivery Manager roles)
Experience in Project Management is an added advantage
Strong leadership and self-starter attributes.


Results-focused with sound business acumen.


Ability to work independently and lead a team of highly technical engineers.


Familiar with the local SI business
High EQ and be comfortable in engaging with different levels of management (resellers, vendors)
Strong influence on business outcomes
Tech Data Statements:
TD SYNNEX is committed to the full inclusion of all qualified individuals.

As part of this commitment, TD SYNNEX will ensure that persons with disabilities are provided reasonable accommodations.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter.TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion.

Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.


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Required Skill Profession

Other General


  • Job Details

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Unlock Your Manager Services Potential: Insight & Career Growth Guide


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Are You Looking for Manager, Services Sales Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECH DATA ADVANCED SOLUTIONS (SINGAPORE) PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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TECH DATA ADVANCED SOLUTIONS (SINGAPORE) PTE. LTD. interview tips for Manager, Services Sales

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Before the Interview:

Research: Learn about the TECH DATA ADVANCED SOLUTIONS (SINGAPORE) PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TECH DATA ADVANCED SOLUTIONS (SINGAPORE) PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

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