Manager, Talent Management & Learning

Job description

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People Partner | Building People Capability | Enabling Growth | The Coffee Bean & Tea Leaf Global HQ | ex WeWork

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers.

In 1963 we opened our very first store, and today we have over 1200 cafes in 25 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand.

We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us.

We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.

If you are just as passionate as we are, come join our Brew Crew!

Our Global Brew Crew is seeking Talent Management & Learning Manager.

You are responsible for leading talent management, organisational development, and learning initiatives across the company.

This includes overseeing workforce planning, succession planning, performance management, and capability development.

You will partner with business leaders and HR to drive strategic talent initiatives, support organisational transformation, and enable business growth.

Additionally, you will also manage corporate learning programmes, develop targeted development interventions, and ensure alignment with operational and global standards.

Key Responsibilities

In this role, you will:

• Lead CBTL-wide talent review, succession planning, workforce planning, and performance calibration processes.
  
  
• Partner with leaders and HR Business Partners to design and continuously improve the performance management framework, ensuring it aligns with capability priorities, talent identification, and rewards decisions.
  
  
• Identify and develop high-potential talent through career pathing, leadership development, succession plans, and targeted capability programmes.
  
  
• Drive organisation design and transformation initiatives, partnering with business leaders to evolve structures, capabilities, and ways of working that support strategic goals.
  
  
• Lead change management initiatives that enable successful implementation of organisational changes, growth priorities, and new business models.
  
  
• Partner with Jollibee Talent and OLC teams to align on talent frameworks, governance, capability priorities, and strategic workforce plans.
  
  
• Drive strategic talent initiatives including internal mobility, talent mapping, and future skills planning.
  
  
• Define capability priorities and design learning interventions that enable business growth and future-readiness.
  
  
• Oversee corporate learning programmes and ensure adoption and relevant content curation on the global learning platform.
  
  
• Partner with JGU to participate in and implement global corporate development journeys within CBTL.
  
  
• Partner with functional leaders to deliver targeted development programmes aligned to business needs.
  
  
• Act as the primary point-of-contact for learning and training requests from international markets.
  
  
• Oversee foundational training for Global Support Center employees (e.g., Barista Training) and ensure alignment with operational standards.
  
  

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field; Master’s degree preferred.
  
  
• 6–8 years of experience in HR, talent management, learning & development, or organizational development, ideally in a multinational or matrix environment.
  
  
• Experience leading talent review, succession planning, workforce planning, performance management, and organizational change initiatives.
  
  
• Strong knowledge of capability development, leadership programs, and learning strategies.
  
  
• Proven ability to partner with senior leaders and cross-functional teams to drive HR initiatives.
  
  
• Excellent communication, stakeholder management, and influencing skills.
  
  
• Ability to manage multiple initiatives simultaneously and deliver results in a fast-paced environment.
  
  
• Familiarity with global HR frameworks and learning platforms is a plus.
  
  

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

We believe in the fundamental truths that guide us through our daily lives:

• F RIENDLINESS - We go above and beyond in everything we do.
  
  Friendliness and customer-centricity is embedded in our culture.
  
  
• R ESPECT - We are inclusive and honour each other’s values, opinions and diversity.
  
  
• O WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
  
  
• T EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
  
  
• H ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
  
  

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve.

We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Required Skill Profession

Hr & Organizational Development