Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Manager, Technology Support and Procurement, IITS.
Singapore Jobs Expertini

Urgent! Manager, Technology Support and Procurement, IITS Job Opening In Central Singapore Community Development Council – Now Hiring Singapore Management University

Manager, Technology Support and Procurement, IITS



Job description

  • This position is for Office of Integrated Information Technology Services (IITS).

  • Build and implement software installation, configuration, and maintenance for Windows, Mac, and mobile devices, including roll-outs, upgrades, patches, and service packs.

  • Manage Microsoft Windows and Mac endpoints, build, and deploy using Microsoft Intune (Windows Autopilot) and JAMF for all end-users.

  • Coordinate with the IT Help Centre to manage desktop application updates and roll-outs using Microsoft Intune/JAMF for different business departments.

  • Deliver endpoint technical solutions as per specified plans, deliverables, costs, and timelines.

  • Monitor and manage all endpoint vulnerabilities for client OS, applications, and hardware by applying critical security and application updates in a timely manner.

  • Monitor and assess business needs against endpoint security concerns, collaborating with the security team to manage overall endpoint security.

  • Respond to, investigate, and escalate alerted events and incidents from various security technologies.

  • Identify and implement process improvements to increase productivity and drive consistency in end-user support.

  • Create, review, maintain, and share knowledge through documentation and demonstrations of technologies, tools, and methodologies used to support users.

  • Identify trends in specific support areas and work with stakeholders to address them.

  • Provide level-2 support to sustain existing systems and investigate root causes for escalated issues.

  • Provide IT support for the senior executive team.

  • Collaborate with external vendors and suppliers to investigate new technologies and develop cost-optimized solutions.

  • Establish vendor relations and perform purchasing comparisons for solutions and services.

  • Maintain accurate records of licensing, inventory, and maintenance contracts.

  • Participate in evaluating, testing, and recommending operating system patch management and provide technical support for production and development environments.

  • Ensure high availability, performance, and overall user experience as per business expectations.

  • Other duties as assigned.

Qualifications

  • Degree in Information Technology, Computer Science, or Engineering.

  • 5 to 8 years of experience in a fast-paced environment.

  • Cybersecurity certifications are highly preferred.

  • Self-motivated work ethic with a can-do attitude and customer-service orientation.

  • Ability to work independently and collaborate in a cross-functional environment.

  • Ability to multitask and prioritise workload while ensuring quality of service.

  • In-depth knowledge of Microsoft Windows OS and Microsoft Office environments, including administration, troubleshooting, upgrading, patching, and fixing.

  • Hardware knowledge of laptops, desktops, thin clients, printers, iMac, and MacBook; and management in an enterprise environment.

  • Knowledge of Active Directory, domain environments, DNS, networking, routing, VPN, firewall, and system security.

  • Experience with endpoint security solutions in the market such as Endpoint Data Loss Prevention, Endpoint Privilege Management.

  • Competency with scripting languages such as PowerShell and Python.

  • Keen interest in learning and working with cybersecurity technologies.

  • Experience in evaluating, testing, and deploying new solutions from proof of concept to production.

  • Expertise with SCCM/Intune/JAMF orchestration, software delivery concepts, and modern management.

  • Strong troubleshooting skills.

  • Experience automating workflows and providing self-service capabilities.

  • Experience in designing technical solutions to meet complex business requirements.

  • Ability to author technical and operational management documentation, including design and support tools, operational runbooks, internal knowledge base articles, etc.

  • Experience with Microsoft Purview (such as Information Protection, Records Management, Data Loss Prevention), Microsoft Defender (such as Defender for Endpoints, Defender for Cloud Apps, Vulnerability Management, Incidents/Alerts), and Microsoft Conditional Access.

Other Information

LI-XL1


Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply.

Remuneration and appointment terms shall commensurate with qualifications and experience.

SMU reserves the right to modify the appointment terms where necessary.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Manager Technology Potential: Insight & Career Growth Guide


  • Real-time Manager Technology Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Technology in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 41622 jobs in Singapore and 38646 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Manager Technology roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Manager, Technology Support and Procurement, IITS Job?

    Great news! is currently hiring and seeking a Manager, Technology Support and Procurement, IITS to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Management University adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Manager, Technology Support and Procurement, IITS Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Manager, Technology Support and Procurement, IITS?

    Key qualifications for Manager, Technology Support and Procurement, IITS typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Manager, Technology Support and Procurement, IITS?

    To improve your chances of getting hired for Manager, Technology Support and Procurement, IITS, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Manager, Technology Support and Procurement, IITS Job Success
    Singapore Management University interview tips for Manager, Technology Support and Procurement, IITS

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Singapore Management University's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Manager, Technology Support and Procurement, IITS interview at Singapore Management University, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore Management University's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Manager, Technology Support and Procurement, IITS Positions

    Setting up job alerts for Manager, Technology Support and Procurement, IITS is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!