Overview
Oversee the development, implementation and growth of effective social services, data systems and initiatives that meet service users' needs efficiently across subsector(s).
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
Responsibilities
Oversee Service Strategy Implementation:
Analyze landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps; Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps; Engage with internal and external stakeholders to ensure alignment with objectives; Drive collaborations to develop innovative solutions.
Programme Management and Evaluation:
Oversee assessments of funding proposals for new programmes; Partner with service providers to grow person-centred, resource-efficient solutions; Set and monitor output, outcome and impact indicators; Perform budgetary operations (e.g., funding computation, disbursements) for programmes; Manage performance evaluation and community funding allocation; Train and guide officers in programme implementation; Collate and produce reports for key stakeholders; Systems Management and Data Analysis: Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection; Work with government agencies to empower service users with information to find needed support; Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps; Manage operational policies, including grant design, eligibility and assessment criteria; Coordinate application and assessment phases, including conducting briefs and workshops; Manage funding disbursements, budget utilisation and proper accounting; Develop and maintain standard operating protocols, streamline processes and reduce administrative work.
Support the Services Group and NCSS as and when required:
Strong communication & interpersonal skills to work with multiple stakeholders; Able to work independently as well as collaboratively in a dynamic environment; Strong organisational skills with keen attention to details; Results-driven self-starter with proven ability to identify opportunities and drive projects to completion.
Skills & Knowledge
Relevant experience with social services, and/or with grant management.
Knowledge of public service grant management and funding practices will be an added advantage
We regret to inform that only shortlisted candidates will be notified.
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