Role Overview We are seeking an experienced and results-driven Professional to oversee Maritime Success.
In this role, you will be responsible for managing strategic customer relationships, ensuring the adoption of our solutions, and driving measurable business value for clients.
Key Responsibilities:
- Act as the trusted advisor for a portfolio of enterprise and mid-market clients.
- Drive solution adoption and ensure customers achieve their desired outcomes.
- Monitor account health through data analysis and proactively mitigate risks.
- Identify opportunities for expansion, renewals, upselling, and cross-selling.
- Collaborate with Product and Sales teams to deliver tailored solutions.
- Lead business reviews, success planning, and enablement sessions with clients.
- Maintain structured and accurate account documentation in CRM platforms.
Requirements:
- Minimum 2 years of experience in Customer Success, Account Management, or related client-facing roles.
- Strong track record in driving customer adoption and account growth.
- Excellent communication, stakeholder management, and relationship-building skills.
- Experience with B2B SaaS or enterprise technology (maritime or AI background is advantageous).
- Analytical mindset with the ability to translate usage data into actionable insights.
- Comfortable working in a fast-paced, high-growth environment.