Marketing Assistant

Job Responsibilities:

·       Manage pre-shipment activities, including completing customer questionnaires, supplier registration forms, financial detail submissions, coordinating with internal teams (lab, finance, shipping), and ensuring all compliance or documentation requirements are fulfilled before shipment.

·       Oversee post-shipment processes, such as tracking delivery progress, sending shipping documents to customers, coordinating with finance for payment collection, addressing customer feedback or claims, and ensuring transactions are properly closed with full payment received.

·       Handle and manage all operational and shipment documentation, ensuring accuracy and timely processing.

·       Liaise with commercial, shipping, finance, and lab teams, both locally and across regional offices, to ensure smooth execution of orders.

·       Communicate with clients to resolve any operational or contractual issues and provide timely updates.

·       Address and follow up on customer technical requests (CTR) and ensure all matters are resolved promptly.

·       Follow up with customers on payment status and assist the finance team in collections.

·       Maintain proper filing and tracking of documents and correspondence throughout the shipment cycle.

·       Compile and prepare monthly reports, including ad-hoc reports and operational statistics for management review.

·       Provide administrative and data support to the marketing and sales teams, including CRM and Excel updates.

·       Manage ad-hoc shipping and operational activities as assigned.

Requirements:

• G.C.E. O Level or Diploma in Business or related fields.
  
  
• At least 2–3 years of customer service or operations experience, preferably in manufacturing environment.
  
  
• Excellent interpersonal and communication skills
• Detail-oriented with strong organizational skills, mature and capable of handling sensitive information with discretion
• Strong organizational skills, attention to detail, and ability to handle multiple priorities.
  
  
• Customer-focused mindset with strong follow-up and coordination abilities.
  
  
• A good team player with the ability to collaborate effectively
• Comfortable working in a fast-paced environment
• Proficient in SAP, Microsoft Excel, CRM systems, and Tableau (preferred).