Key Responsibilities
CLIENT EXPERIENCE (60%)
Provide support to extract regional database (reporting and analytics) via Salesforce and monitor CRM results
Manage all client extractions, campaigns and reporting on CRM program
Assist with implementing regional clienteling strategy ( gifting, client treatment)
Create and follow up on CRM Campaigns: (e-card creations, emailing, event, retail activation)
Support on management of clienteling app (The View, contact occasions, user management)
Support with CRM x retail operations tasks
Coordination and management of ad-hoc projects
TRADE MARKETING & EVENT (20%)
Support organization and implementation of all brand events: logistic arrangement, idea generations, sourcing of vendors, etc.
Provide support on POSM annual order ordering, inventory management, logistics arrangement and reporting for the region
Provide support on VM related topics ( POSM & lightbox rollout and report compilation)
Support local production of gifting collaterals (vendor sourcing, negotiation and implementation)
Coordination and management of ad-hoc projects
PR & COMM (10%)
PR evaluation monitoring & analysis (clipping evaluation) via the DMR platform, including competitors’ analysis
Assist with photoshoot arrangements & provide on-site support when necessary
Assist in media post-buy report and post-event clippings report
Support on coordination and implementation of local PR activations (Press events, gifting), including delivery arrangement
Support on media enquiries and ensure the press list is kept up-to-date
Management of brand asset library such as downloading of imagery and videos.
Coordination and management of ad-hoc projects
ADMINISTRATIVE SUPPORT (10%)
Provide administrative support: Manage the onboarding of new vendors (vendor creation), PO creation and invoice processing, close tracking to ensure timely payment