Medical Information Specialist I (Mandarin and English Bilingual)

Job description

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind.

The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions.

As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions.

Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

**Location/Division Specific Information**

**Our work is a story of global impact.**

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders.

We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

**Office Location:** 1 Capricorn Building, 1 Science Park Road, Singapore Science Park 2, #03-01/9 | Singapore 117528

**Work Shift Schedule:** Regular Morning Shift (8:00AM to 5:00PM / 9:00AM to 6:00PM)

**Discover Impactful Work:**

As a **Medical Information Specialist** , you will have **two primary responsibilities** .

**First** , you will provide medical and technical information to healthcare providers and patients on our client’s products, supporting customers in China and other APAC markets where Mandarin and English proficiency is required.

This includes responding to inquiries on dosage, formulation, contraindications, and potential side effects.

**Second** , you will manage adverse event reports by gathering details such as the patient’s profile, symptoms, and timing of drug administration or consumption, and forwarding the information to the case processing team.

**A day in the Life:**

+ Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.

Processes fulfillments and provides clinical trial information or after-hours on call support.
+ Analyzes caller’s questions to formulate an accurate and concise response using client
+ approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
+ Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
+ Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
+ Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.

As needed, researches medical literature and drafts responses for such inquiries

**Keys to Success:**

**Education**

+ Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)

**Experience**

+ Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
+ Some countries may require a health care professional degree or Medical information experience.

**Knowledge, Skills, Abilities**

+ Strong proficiency in Mandarin and English (comprehension, speaking, reading, and writing) to effectively provide medical and technical information to healthcare providers and patients in China and other APAC markets requiring these language skills.
+ Proficient computer and keyboarding skills
+ Good interpersonal skills
+ Ability to work independently as well as part of a team.
+ Ability to interpret client provided complex medical and technical information
+ Organizational and time management skills
+ Ability to maintain a positive and professional demeanor in meaningful circumstances

**Physical Requirements and Working Environment:**

Thermo Fisher Scientific values the health and well-being of our employees.

We support and encourage individuals to build a healthy and balanced environment where they can thrive.

Below is listed the working environment/requirements for this role:

+ Ability to access and use a variety of computer software developed both in-house and off-the-shelf
+ Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
+ Frequently interacts with others to acquire or relate information to diverse groups.
+ Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.

Requires multiple periods of driven concentration
+ Constant interaction with clients/associates required
+ Daily exposure to high pressure, intense concentration needed
+ Rotating shifts may be required.

**Benefits**

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Required Skill Profession

Other General