MAIN RESPONSIBILITIES
Serve as the first point of contact for members, ensuring a welcoming and personalized experience.
Build genuine relationships with members, proactively learning their preferences and interests.
Support engagement initiatives by executing outreach strategies (WhatsApp, email, direct invitations).
Assist in curating and co-hosting membership events, cultural experiences, and Circles.
Gather member feedback and relay insights to optimize the member experience.
Manage reservations, check-ins, and seating arrangements with a service-oriented approach.
Ensure smooth front desk operations while maintaining an engaging and responsive atmosphere.
Collaborate with the F&B, Events, and Marketing teams to ensure seamless member experiences.
Ensure all CRM data is updated in real time, tracking member interactions and engagement metrics.