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Urgent! Messaging and Collabration Engineer - L2 Job Opening In Singapore, Singapore – Now Hiring HTC SOFTWARE SINGAPORE PTE LTD

Messaging and Collabration Engineer L2



Job description

Responsibilities

  • Management, administration and maintenance of Messaging and collaboration infrastructure – Microsoft Exchange On-Premise and office 365 services including MS teams, OneDrive and Azure AD.

  • Troubleshooting MS Teams issues and gather required call quality reports.

  • Experience in managing the Azure Cloud (IaaS).

  • Provide after-hours and weekend support, as needed
  • Create and manage documentations related to Messaging and collaboration
  • Resolving incidents, implementing the changes and coordinating with Vendors, other regional and Global teams as and when required.

  • Adhere to SABIC ITSM (SOP or procedures, work-instructions)
  • Closely working with other infrastructure support teams.

  • Deliver Service Level Agreement as per SABIC Global and Regional KPI for IT operations.

  • Work on any other SABIC IT assignment and project not limited to scope mentioned above.

Requirements

  • Bachelor’s Degree in Information Technology or related field
  • At least 5 to 7 years of experience in second and third line Skype/Teams/MS Exchange support and be able to handle complex incidents and upgrades, patching, performance analysis & optimization and monitoring in a global IT environment
  • Familiar with other Messaging related services like Federation services & messaging security.

  • Experienced ITIL service Management (at least ITIL Foundation certified)
  • Microsoft Certified Azure Fundamentals (added advantage )
  • Experience in MS 365 Applications – especially MS Teams
  • Very good communication and interpersonal skills
  • Good stakeholder management and coordination skill, to communicate with a wide variety of people at different levels

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Required Skill Profession

It & Technology



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