Microsoft SharePoint Engineer - upto 81,600 SGD Per Annum + BONUS + Benefits + HUGE GLOBAL MS INNER PARTNER
Mandate - Mandarin Language Fluent
Location:
Malaysia, Singapore, Thailand
Experience:
7+ Years
RESPONSIBILITIES SUMMARY:
- Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt.
Security & Compliance) expertise to enable defined Customer Success Plan outcomes.
You will actively listen and respectfully challenge yourself to drive the best outcomes.
- Proposing effective cloud strategies to meet the customer needs & deliver them through workshops, training & advisory services.
- Collaborate closely with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements.
- Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities.
- Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement.
- Business Impact
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.
- Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise.
Lead technical conversations with customers to drive value from their MS investments.
Deliver all work according to MS best practices & policies and using repeatable IP.
- Technical Leadership
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
- Relationship Building.
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
Experience in managing various stakeholder relationships to get consensus on solution/projects.
Skills Set (Preferred)
- Technical Specialist should have the two certs for the
Microsoft 365 Certified: Administrator Expert
or
Microsoft Certified: Power Platform Solution Architect Expert
or be able to complete them within the first 30 days.
- Technical Specialist should stay current on the required Microsoft 365 certifications, as well as new certs that are relevant.
- Ideal candidate will have soft skills such as, effective written & oral communications, and have the skills necessary to engage a customer in a deep technical conversation.
- Should be an expert in at
least two
of the following areas: - M365 & Exchange Online
- Sharepoint on-premises and SharePoint Online
- Power Platform
- Teams, Phone & Rooms
- M365 Copilot
- Viva Platform
- Windows & Cloud Endpoint
- IDM, Information Protection & Compliance.
- Governance & Risk Management
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