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Job Description
MIS Engineer
RESPONSIBILITIES
Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with staff to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsAdministration of company email and active directory.Provision of new/old laptop/desktop to staff. REQUIREMENTS:
BSc in Computer Science or relevant fieldProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with Windows/Linux/Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitude
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