· Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
· Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests
Good Pay + Good allowance + Good Bonus
• Interested candidates please send an updated Resume / CV in Ms Word format to or WhatsApp's your resume to ( no Calls)
• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R )