Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions Conduct remote troubleshooting
Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests
Help create technical documentation and manuals
Support Engineers
Troubleshoot problems associated with network connectivity, and workstation hardware/software
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Good Pay + Good allowance + Good Bonus
• Interested candidates please send an updated Resume / CV in Ms Word format to or WhatsApp's your resume to no Calls)
• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R