Job Title:
MS CRM Business Analyst
Requirements:
System Analyst with knowledge in CRM Platform (MS Dynamics) - D365
Experience in implementing D365 with Banking clients (Service & Sales modules)
Strong Functional experience with Sales & Service Modules of D365.
Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc.
Experience in CRM modules for Sales and Service modules
Hands-on experience in the configuration of Microsoft Dynamics CRM
Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
Experience in business requirements gathering, reviewing functional specification and technical design document
Exposure in interacting with multiple teams (functional and technical)
Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM)
Experience in issues management (prioritization and assignment to the rightful team)
Experienced in mapping business processes and writing user stories and requirement specifications
Experienced in managing multiple system deployment projects as a Business Analyst
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Analyst Industries:
IT Services and IT Consulting
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