Overview
Provide
remote and on-site technical support
for hardware, software, network, and applications.
Responsibilities
Implement and manage IT solutions:
Network config
— firewalls, switches, routers, WLAN;
Backup & disaster recovery .
Troubleshoot complex technical issues; escalate to Tier 2/vendors when needed.
Maintain clear documentation in
Business & Operations Support System .
Support
system deployments, migrations, upgrades
in line with best practices.
Participate in
on-call rotation
for after-hours support.
Ensure compliance with
SLAs
and maintain high client satisfaction.
Continuously update technical skills; contribute to process and knowledge base improvements.
Build strong client relationships, understand business needs, and provide proactive IT recommendations.
Qualifications
Degree/Diploma in
Telecom, Computer Engineering, or IT .
Certifications preferred:
Cisco (CCNA/CCNP), Juniper (JNCIS).
Min.
2 years’ experience
in Managed Services or similar IT support role.
Solid troubleshooting skills across diverse IT systems.
Strong knowledge of
network protocols and services
(DNS, DHCP, VPN) & security principles.
Excellent
problem-solving, communication, and interpersonal skills .
Customer-focused, able to explain technical concepts to non-technical users.
Capable of working independently and collaboratively (with contractors, colleagues, and data center teams).
Able to work under
high-pressure conditions
(e.g., emergency telecom restoration).
#J-18808-Ljbffr