Key Responsibilities:
Network and Security Equipment Management:
Support and manage routers, switches, firewalls, Intrusion
- Detection/Intrusion Prevention System, VPN gateways, proxies, Wire Lan Controllers, Network Access Control appliances, load balancers, Network Management System, other network and firewall devices.
- Perform day-to-day network and security operations, including monitoring and managing network infrastructure.
2.
Incident and Problem Management:
- Respond to network incidents according to severity levels and meet service level requirements.
- Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
- Adhere to incident management workflows and procedures.
3.
Documentation and Reporting:
- Maintain and update network diagrams, configuration records, inventory, RMA records, and incident reports.
- Provide timely and accurate reports on network performance, capacity planning, and incident analysis.
4.
Collaboration and Coordination:
- Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers.
- Participate in transition planning and support the onboarding of network and security systems.
5.
Compliance and Training:
- Ensure compliance with company policies, information security guidelines, and health and safety regulations.
- Provide continuous training to enhance knowledge and skills in network administration and management.
- Any other ad hoc duties assigned by the supervisors.
Qualifications:
- Education: Diploma in Information Technology or a related field.
Certifications:
- Level 1: ITIL certified, CCNA or equivalent network certifications.
- Level 2: ITIL certified, CCNP or equivalent network certifications, CompTIA Security+ or equivalent security certifications.
Surin Su Sandar Win
Email Address:
Recruit Express Pte Ltd
EA Licence No: 99C4599
EA Personnel Registration Number: R