We are seeking an experienced Cloud Network Specialist to join our global support team.
The ideal candidate will be a Subject Matter Expert (SME) with deep expertise in cloud networking, routing & switching, and hyperscaler integrations.
You will be responsible for resolving complex technical issues, leading incident calls, and ensuring seamless network operations across global infrastructures in a Follow-the-Sun support model .
Key Responsibilities
- Manage and resolve tickets/incidents via ServiceNow platform.
- Act as a technical SME and lead critical incident calls.
- Troubleshoot and provide break-fix support for network and cloud-related issues.
- Perform root cause analysis (RCA) for recurring issues and recommend preventive measures.
- Drive and implement process improvements , ensuring adherence to defined standards.
- Take shared ownership of SLA-driven incident resolution .
- Mentor and train junior team members as a technical guide/SME .
- Conduct testing, auditing, and capacity planning for on-prem and cloud components.
- Maintain and improve customer and employee satisfaction by delivering high-quality support.
- Strong expertise in Routing & Switching (BGP, OSPF, EIGRP, QoS, MPLS, WAN).
- Hands-on with AWS (Advanced Networking, Cloud Architect) and Azure network components .
- Experience with AWS native load balancers and hyperscaler integration with on-prem DCs .
- Knowledge of SD-WAN (Viptela – Vmanage, VSmart, VBond, VEdge) .
- Switching technologies: Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) .
- Wireless LAN – Cisco and Aruba.
- Cisco Meraki (MS and MX Series).
- F5 Virtual Load Balancers .
Qualifications
- 10+ years of experience as a Network Engineer supporting global infrastructures .
- Proven experience in deploying/supporting virtual devices and cloud-hyperscaler network environments .
- Cisco CCIE and other industry-recognized certifications.
- Strong expertise in LAN/WAN architectures and IP services .
- Expert-level skills in real-time troubleshooting, optimization, and documentation .
- Proficient in debugging with Wireshark and resolving complex routing issues.
- Hands-on with:
- Cisco ASR, ISR, Catalyst , and Nexus (9K/7K/5K/2K) series.
- Cisco SD-WAN solutions.
- F5 load balancers .
Soft Skills
- Excellent verbal and written communication skills (English) .
- Ability to lead high-pressure real-time incident calls involving customers and vendors.
- Strong customer-handling skills with a problem-solving mindset.
- Ability to thrive under pressure and deliver solutions effectively.
Certifications (Preferred/Required)
- CCIE (Mandatory) .
- AWS Certified Advanced Networking / Solutions Architect .
- Microsoft Azure Certification (Networking/Solutions Architect) .
- F5-CSE / F5-CTS .
- ITIL v4 Foundation .
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