Ready to Apply?
Take the Next Step in Your Career
Join Opensource and advance your career in Other-General
Apply for This Position
Click the button above to apply on our website
Job Description
- Monitor GlobalProtect VPN connectivity and respond to alerts or user-reported issues.
- Provide first-level troubleshooting for VPN access problems, including login failures, network connectivity issu
- Guide end users through basic steps to configure and connect to GlobalProtect VPN.
- Document incidents, resolutions, and escalation steps accurately in the ticketing system.
- Escalate complex issues to Level 2/3 teams when necessary and follow up to ensure resolution.
- Assist with user onboarding and provisioning of VPN access credentials.
- Support regular updates of GlobalProtect clients by coordinating with users and IT teams.
- Maintain compliance with IT security guidelines and ensure proper access control procedures are followed.
- Communicate with users clearly and professionally to ensure a positive support experience.
Don't Miss This Opportunity!
Opensource is actively hiring for this Network Engineer position
Apply Now