Network & Security Engineer | Checkpoint Firewall | Cisco

• Provides Centralize technical support (Network, Cyber and Server) for clients
• Ensure SLA Level is achieved every single fault case.
  
  
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2.
  
  
• Attend to daily call assignment when not in standby during office hours.
  
  
• Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead
• Perform weekend or after office hours duty though not on standby if required.
  
  
• Attend to preventive maintenance not limited to hardware inventory.
  
  
• Follow up case from opening till closure.
  
  
• Update incident tickets properly and promptly.
  
  
• Get certifications required to support key customers.
  
  
• Train L1/L2 on his own competency.
  
  Example firewall/legacy products
• New assignment by Ops manager or TSM when needed.
  
  

Requirements:

• Min Diploma in any IT related disciplines
• Minimum 3 years of hands-on experience in network and/or security engineering roles
• Solid knowledge of Checkpoint Firewall with Switching and Routing
• Experienced in Palo alto Fortinet
• Relevant network/security certifications are preferred