Network Service technical/customer support manager

Job Summary:
Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

Key Responsibilities:

• Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
  
  
• Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
  
  
• Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
  
  
• Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
  
  
• Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.
  
  

Requirements:

• Education : Bachelor's degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.
  
  
• Experience :

At least 1 year of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.

Strong candidates with internships or project-based experience in telecom service delivery will also be considered.
- Knowledge :

Solid understanding of IP networking, transmission systems , and mobile network/MVNO platforms .

Familiarity with incident management processes and post-sales technical support.
- Skills :

Excellent communication and coordination abilities.

Strong project ownership and accountability mindset.

Able to handle high-pressure, time-sensitive service situations with professionalism.
- Language :

Proficient in Mandarin and English (required for coordination with technical support teams based in Mainland China).

Other Information:

• This is a full-time role based in Singapore .
  
  
• Open to individuals with relevant technical and customer service background in telecommunications.
  
  
• Immediate availability preferred.