Network Support Engineer

Job Responsibilities:

• Support the client's DMZ network operations and maintain core network infrastructure.
  
  
• Manage and resolve incidents, coordinating with cross-functional teams (e.g., cloud teams) to meet SLAs.
• Perform fault analysis, resolve issues, update configurations, and optimize performance.
  
  
• Maintain documentation and operational best practices, ensuring alignment with security policies and standards.
  
  

Job Requirements:

• Diploma in Computer Science, IT, Engineering, or a related field.
  
  
• Minimum 3 years of experience with strong knowledge of cloud networking and network infrastructure.
  
  
• AWS operational experience (System Administrator or Cloud Engineer).
  
  AWS certifications (Cloud Practitioner, SysOps Admin Associate, or Solutions Architect Associate) preferred.
  
  Advanced Networking (Specialty) is a plus.
  
  
• Hands-on knowledge of firewall, switches, routers, DNS, DHCP, NTP, TCP/IP networking.
  
  Certifications like CCNA, ITIL are advantageous.
  
  
• Skilled in diagnosing and troubleshooting network access issues.
  
  
• Prior experience in defence or government agencies requiring security clearance is beneficial.
  
  
• Strong communication skills—both written and verbal.