Network Support Engineer

Job Description:

• Front-line support for customer inquiries and issues via email and phone;

• Diagnose and troubleshoot product configuration and functional issues remotely and onsite;

• Effective escalation to Level 2 or product vendor for action and resolution;

• Able to handle flexible working hours on demand basis; and

• Maintain rapport with customers and competence in managing vendors; and

• Any other ad-hoc duties assigned.
  
  

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply