Job Description:
- Monitor, evaluate and solve potential Wi-Fi network performance issues.
- Able to perform troubleshooting and configuration on WiFi and Network issues, including routers and switches
- Manage basic infrastructure-related and other network requests and problems.
- Support customers via email, telephone and face to face interactions and meeting.
- Monitor and ensure that all fault tickets are resolved timely, and meet performance SLA.
- Document the resolution of incidents and problems.
- Manage and observe system, network, application and service alerts
- Support and operation tier 1 and tier 2 escalation
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