Network Technician

1. Pre-Deployment

2. Validate design and predictive survey results (Ekahau/AirMagnet).
   
   

3. Confirm AP placement drawings and cabling requirements with contractor.
   
   
4. Provide mounting standards, labeling scheme, and patching guidelines.
   
   

5. Review and finalize bill of materials (APs, controllers, licenses, accessories).
   
   

6. Deployment & Configuration

7. Supervise contractor's AP mounting and cabling; perform spot-checks for compliance.
   
   

8. Configure controllers (Aruba CoP/Central, Cisco WLC, Ruckus SZ).
   
   
9. Apply SSID, VLAN, authentication/security policies, and RF optimization features.
   
   

10. Integrate with LAN/WAN, DHCP/DNS, NAC (ClearPass/ISE), and firewall rules.
    
    

11. Testing & Validation

12. Conduct post-installation validation survey (coverage, SNR, utilization).
    
    

13. Perform functional and performance testing (SSID broadcast, roaming, throughput, latency).
    
    
14. Validate security and guest access workflows.
    
    

15. Support customer UAT and track punch-list items for contractor fixes.
    
    

16. Documentation & Handover

17. Produce as-built records (AP maps with MAC/hostnames, final configs).
    
    

18. Archive controller configurations and test results.
    
    

19. Deliver runbooks and conduct knowledge transfer with Day 2 Ops team.
    
    

20. Go-Live & Hypercare

21. Monitor Wi-Fi during go-live stabilization (1–2 weeks).
    
    

22. Troubleshoot and fine-tune RF or policy issues.
    
    
23. Escalate and close contractor defects (e.g., misaligned APs, cabling faults).
    
    

24. Ensure monitoring and auto-ticketing are operational in NetGain + ServiceNow.
    
    

25. Deployment Efficiency & Continuous Improvement

26. Develop reusable configuration templates and automation scripts (APIs, Ansible, REST).
    
    

27. Standardize naming conventions, VLAN mappings, and deployment playbooks.
    
    
28. Capture lessons learned after each project to improve rollout speed and quality.
    
    

29. Maintain a deployment best practices library for engineers and contractors.
    
    

30. AIOps & NetGain Integration

31. Ensure Wi-Fi controllers stream telemetry (SNMP, Syslog, APIs) into NetGain.
    
    

32. Define and monitor key KPIs (onboarding success, AP utilization, roaming, SLA thresholds).
    
    
33. Enable anomaly detection and predictive alerts via NetGain AIOps.
    
    
34. Integrate auto-ticketing with ServiceNow enriched with root-cause context.
    
    
35. Pilot and adopt self-healing scripts (e.g., auto-adjust radio power, restart failing AP radios).
    
    
36. Track vendor AIOps capabilities (Aruba, Cisco, Ruckus) and align them with NetGain strategy.
    
    

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