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Urgent! Officer, Inbound Customer Service - Wealth Operations Job Opening In Singapore, Singapore – Now Hiring Citigroup
Overview
Discover your future at Citi.
The Officer, Inbound Customer Service - Wealth Operations handles inbound customer interactions by phone, adhering to Citi’s policies and guidelines in coordination with the Customer Service function.
The objective is to resolve client inquiries and issues while delivering a positive and professional customer experience.
Responsibilities
Handle incoming calls to assist customers with inquiries, complaints, transactions or technical issues.
Provide accurate information about products, services, promotions and procedures.
Maintain up-to-date knowledge of bank products, services and digital tools to educate clients and encourage usage.
Support the relationship team in managing affluent clients, ensuring premium service delivery.
Ensure compliance with internal controls, regulations and operational procedures.
Maintain a high level of professionalism, discretion and integrity when dealing with confidential information.
Demonstrate strong problem-solving and multitasking abilities.
Able to handle high call volumes and meet service-level targets, especially First Call Resolution (FCR) and Customer Satisfaction.
Drive and implement reengineering efforts within the department through innovation, system enhancement or process improvement.
Stay aware of digitalization trends in customer service (e.g., service portals, AI chatbots) and identify opportunities for automation or process improvements in customer workflows.
Experience in supporting digital transformation initiatives is an advantage.
Language and proficiency
Proficiency in English and Mandarin required to interact with Mandarin-speaking clients.
Qualifications
1-2 years of customer service or call center experience preferred.
Sufficient experience in service excellence, client interaction, and system comprehension.
Willing to work on shifts and public holidays as needed.
Knowledge of banking products and regulatory requirements.
Education
Bachelor’s/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Job Family Group: Customer Service
Job Family: Service
Time Type: Full time
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Unlock Your Officer Inbound Potential: Insight & Career Growth Guide
Real-time Officer Inbound Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Officer Inbound in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7525 jobs in Singapore and 6221 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Officer Inbound roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Citigroup is currently hiring and seeking a Officer, Inbound Customer Service Wealth Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Officer, Inbound Customer Service Wealth Operations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Citigroup adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Officer, Inbound Customer Service Wealth Operations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Officer, Inbound Customer Service Wealth Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Officer, Inbound Customer Service Wealth Operations interview at Citigroup, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Citigroup's products or services and be prepared to discuss how you can contribute to their success.
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