• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Officer, Inbound Customer Service - Wealth Operations Job Opening In Singapore, Singapore – Now Hiring Citigroup

Officer, Inbound Customer Service Wealth Operations

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Officer, Inbound Customer Service Wealth Operations

Job description

Overview
Discover your future at Citi.

The Officer, Inbound Customer Service - Wealth Operations handles inbound customer interactions by phone, adhering to Citi’s policies and guidelines in coordination with the Customer Service function.

The objective is to resolve client inquiries and issues while delivering a positive and professional customer experience.


Responsibilities
Handle incoming calls to assist customers with inquiries, complaints, transactions or technical issues.


Provide accurate information about products, services, promotions and procedures.


Maintain up-to-date knowledge of bank products, services and digital tools to educate clients and encourage usage.


Support the relationship team in managing affluent clients, ensuring premium service delivery.


Ensure compliance with internal controls, regulations and operational procedures.


Maintain a high level of professionalism, discretion and integrity when dealing with confidential information.


Demonstrate strong problem-solving and multitasking abilities.


Able to handle high call volumes and meet service-level targets, especially First Call Resolution (FCR) and Customer Satisfaction.


Drive and implement reengineering efforts within the department through innovation, system enhancement or process improvement.


Stay aware of digitalization trends in customer service (e.g., service portals, AI chatbots) and identify opportunities for automation or process improvements in customer workflows.


Experience in supporting digital transformation initiatives is an advantage.


Language and proficiency
Proficiency in English and Mandarin required to interact with Mandarin-speaking clients.


Qualifications
1-2 years of customer service or call center experience preferred.


Sufficient experience in service excellence, client interaction, and system comprehension.


Willing to work on shifts and public holidays as needed.


Knowledge of banking products and regulatory requirements.


Education
Bachelor’s/University degree or equivalent experience.


This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.


Job Family Group: Customer Service
Job Family: Service
Time Type: Full time
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.


If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

Related Jobs

Kumpulan Development (S) Pte Ltd hiring Customer Service (Inbound Call) Job in Singapore
Kumpulan Development (S) Pte Ltd
Singapore
Travel Star Pte Ltd hiring Inbound Operations Job in Central Singapore Community Development Council, SG.01, Singapore
Travel Star Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
Travel Star Pte Ltd hiring Inbound Operations Job in Lavender, Lavender, Singapore
Travel Star Pte Ltd
Lavender, Lavender, Singapore
AlwaysHired Pte. Ltd. hiring Inbound Customer Service, Team Lead Job in North East Community Development Council, SG.02, Singapore
AlwaysHired Pte. Ltd.
North East Community Development Council, SG.02, Singapore
PERSOL hiring Inbound Call Centre Officer Job in Clarke Quay MRT Station, Clarke Quay MRT Station, Singapore
PERSOL
Clarke Quay MRT Station, Clarke Quay MRT Station, Singapore
Tate & Lyle hiring Customer Service Officer Job in Singapore
Tate & Lyle
Singapore
Anradus Pte Ltd hiring Customer Service Officer Job in sg, sg, Singapore
Anradus Pte Ltd
sg, sg, Singapore
Far East Organization hiring Customer Service Officer Job in Singapore
Far East Organization
Singapore
Mentor Media hiring CUSTOMER SERVICE OFFICER Job in Singapore
Mentor Media
Singapore
Hastings Deering hiring Customer Service Officer Job in singapore   central singapore   sd performance center (osg1), singapore   central singapore   sd performance center (osg1), Singapore
Hastings Deering
singapore central singapore sd performance center (osg1), singapore central singapore sd performance center (osg1), Singapore
Mentor Media hiring CUSTOMER SERVICE OFFICER Job in singapore, singapore, Singapore
Mentor Media
singapore, singapore, Singapore
TDCX hiring Customer Service Officer Job in singapore, singapore, Singapore
TDCX
singapore, singapore, Singapore
RecruitFirst hiring customer service officer Job in Singapore
RecruitFirst
Singapore
Anradus Pte Ltd hiring Customer Service Officer Job in singapore, singapore, Singapore
Anradus Pte Ltd
singapore, singapore, Singapore
RichLand Logistics hiring Customer Service Officer Job in singapore, singapore, singapore, singapore, Singapore
RichLand Logistics
singapore, singapore, singapore, singapore, Singapore
Suntory Global Spirits hiring Customer Service Officer Job in Singapore
Suntory Global Spirits
Singapore
TIEN HSIA LANGUAGE SCHOOL hiring Customer Service Officer Job in Singapore
TIEN HSIA LANGUAGE SCHOOL
Singapore
WECRUIT PTE. LTD. hiring Customer Service Officer Job in Singapore
WECRUIT PTE. LTD.
Singapore
THE WRITE CONNECTION PTE. LTD. hiring Customer Service Officer Job in Singapore
THE WRITE CONNECTION PTE. LTD.
Singapore
Kyocera Document Solutions Singapore Pte Ltd hiring Customer Service Officer Job in North East Community Development Council, SG.02, Singapore
Kyocera Document Solutions Singapore Pte Ltd
North East Community Development Council, SG.02, Singapore
AVENTIR GROUP PTE. LTD. hiring Customer Service Officer Job in Singapore
AVENTIR GROUP PTE. LTD.
Singapore
BRIGHTER WORLD EDUCATION GROUP PTE LTD hiring Customer Service Officer Job in Singapore
BRIGHTER WORLD EDUCATION GROUP PTE LTD
Singapore
Tiong Lian Food Pte Ltd hiring customer service officer Job in North West Community Development Council, SG.03, Singapore
Tiong Lian Food Pte Ltd
North West Community Development Council, SG.03, Singapore
THE WRITE CONNECTION PTE LTD hiring Customer Service Officer Job in North West Community Development Council, SG.03, Singapore
THE WRITE CONNECTION PTE LTD
North West Community Development Council, SG.03, Singapore
Search Personnel Pte Ltd hiring Customer Service Officer Job in North West Community Development Council, SG.03, Singapore
Search Personnel Pte Ltd
North West Community Development Council, SG.03, Singapore
DART HOLDINGS PTE. LTD. hiring Customer Service Officer Job in Singapore
DART HOLDINGS PTE. LTD.
Singapore
SATA COMMHEALTH hiring Customer Service Officer Job in North East Community Development Council, SG.02, Singapore
SATA COMMHEALTH
North East Community Development Council, SG.02, Singapore
RECRUIT NOW SINGAPORE PTE. LTD. hiring Customer Service Officer Job in Singapore
RECRUIT NOW SINGAPORE PTE. LTD.
Singapore
SG GYMNASTIC ACADEMY PTE. LTD. hiring Customer Service Officer Job in Singapore
SG GYMNASTIC ACADEMY PTE. LTD.
Singapore
Centurion Corporation Limited hiring Customer Service Officer Job in North East Community Development Council, SG.02, Singapore
Centurion Corporation Limited
North East Community Development Council, SG.02, Singapore
WOLA RECRUITMENT PTE. LTD. hiring Customer Service Officer Job in Singapore
WOLA RECRUITMENT PTE. LTD.
Singapore

Unlock Your Officer Inbound Potential: Insight & Career Growth Guide


Real-time Officer Inbound Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Officer Inbound in Singapore, Singapore, highlighting market share and opportunities for professionals in Officer Inbound roles.

7520 Jobs in Singapore
7520
6218 Jobs in Singapore
6218
Download Officer Inbound Jobs Trends in Singapore and Singapore

Are You Looking for Officer, Inbound Customer Service Wealth Operations Job?

Great news! is currently hiring and seeking a Officer, Inbound Customer Service Wealth Operations to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Citigroup adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Officer, Inbound Customer Service Wealth Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Officer, Inbound Customer Service Wealth Operations?

Key qualifications for Officer, Inbound Customer Service Wealth Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Officer, Inbound Customer Service Wealth Operations?

To improve your chances of getting hired for Officer, Inbound Customer Service Wealth Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Officer, Inbound Customer Service Wealth Operations Job Success

Citigroup interview tips for Officer, Inbound Customer Service   Wealth Operations

Here are some tips to help you prepare for and ace your Officer, Inbound Customer Service Wealth Operations job interview:

Before the Interview:

Research: Learn about the Citigroup's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Officer, Inbound Customer Service Wealth Operations interview at Citigroup, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Citigroup's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Officer, Inbound Customer Service Wealth Operations Positions

Setting up job alerts for Officer, Inbound Customer Service Wealth Operations is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!