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Officer Inhouse Sales and Customer Service SIN Job Opening In Singapore, Singapore – Now Hiring Cargolux


Job description

Description

Ensure the timely answering of customer sales queries, their bookings and follow up

-          By prioritizing the incoming quotes as per set guidelines

-          By following the set guidelines in terms of price offering in order to win the quote

-          By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)

-          By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

-          By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)

-          By promoting Cargolux’s value added services

-          By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels

-          By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

-          By requoting the customers if certain parameters of the initial quotation have changed

-          By updating all sectors of a booking pre-flight

-          By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.

-          By ensuring that bookings, subject to compliance checks are processed prior to departure

-          By pro-actively following up on pending offers

 

Cross divisional collaboration

-          By building bridges with other departments to improve communication

-          By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours

-          By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges

-          By being a contact person for all questions regarding freight transport

-          By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

 

Ensure Customer Service and Sales Activities

-          By pro-actively contacting potential customers in case of short-noticed space availability

-          By redirect received market information to the Sales Management

-          By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team 

-          By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

-          By monitoring his/her and the teams work based on available/provided data and dashboards.

-          By pro-actively starting 1st  level escalationsl

-          Planning and executing customer visits, if required and in coordination with Sales Management

ESSENTIAL REQUIREMENTS FOR THE POSITION

·        Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

·         At least 5-7 years of sales/customer service experience

·         Knowledge and experience in air cargo/freight forwarding considered a plus

·         Able to handle difficult customers in professional manner

·         Fluency in written and spoken English 

·         Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).

·         Have team spirit and commercial drive.

·         Be proactive and energetic.

·         Good communication and interpersonal skills are essential.

·         Wiling to work under pressure in a fast-paced.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Are You Looking for Officer Inhouse Sales and Customer Service SIN Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cargolux adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Officer Inhouse Sales and Customer Service SIN Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Officer Inhouse Sales and Customer Service SIN?

Key qualifications for Officer Inhouse Sales and Customer Service SIN typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Officer Inhouse Sales and Customer Service SIN Job Success

Cargolux interview tips for Officer Inhouse Sales and Customer Service SIN

Here are some tips to help you prepare for and ace your Officer Inhouse Sales and Customer Service SIN job interview:

Before the Interview:

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Other Openings

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Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

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Final Thought:

To prepare for your Officer Inhouse Sales and Customer Service SIN interview at Cargolux, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cargolux's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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