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Officer, Recovery Collections Analyst
role at
Citi
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Join to apply for the
Officer, Recovery Collections Analyst
role at
Citi
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At
Citi , we connect millions of people across cities and countries daily through our global network.
We provide a broad range of financial services to help our clients meet opportunities and challenges.
Shape your Career with Citi
Citi Global Wealth (CGW)
serves clients from affluent to ultra-high net worth and family offices, helping them with liquidity, yields, currency transactions, and cash flow management across regions.
We’re seeking a
Officer, Recovery Collections Analyst
in Singapore.
We offer resources for your needs, empower decision-making, and support your financial well-being, including:
Health programs, telehealth, counseling (varies by country)
Expanded Paid Parental Leave
Financial planning resources
Learning and development opportunities
Work-life balance programs
Community volunteering resources
In this role, you’re expected to:
Use negotiation skills to resolve delinquency, assist customers with debt solutions, document calls, and seek resolutions using available tools.
Understand processes, procedures, and systems relevant to tasks.
Handle system issues, participate in UAT, monitor errors, and suggest improvements.
Analyze performance and payment probabilities to reduce risks and improve customer balances.
Conduct client interviews to assess situations and negotiate.
Identify trends based on economic conditions.
Leverage quantitative skills to maximize recovery and ensure a positive client experience.
Assess risks, ensure compliance, and escalate issues appropriately.
Ideal candidate skills and exposure:
Approximately 2 years in Collections, or open to applicants without prior experience
Responsible, analytical, proactive, organized, team-oriented, results-driven
Innovative, adaptable to change
Bachelor’s degree
Working at Citi offers growth, community impact, and career development.
Apply today at Citi Careers.
Additional details:
Job Family Group: Operations - Collections Default
Job Family: Recovery/Write-offs
Type: Full-time
Function: Accounting/Auditing and Finance
Industries: Banking, Financial Services, Investment Banking
We are an equal opportunity employer.
For accommodations, see Citi’s Accessibility resources.
View our EEO Policy and Rights poster.
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