Job Requirement:
Technical Proficiency: IT support personnel on-site to assist users with day-to-day technical issues— such as laptop startup failures, system hangs, printing problems, email access, network connectivity and video conference devices troubleshooting.
Experience: Minimum of 5 years of proven hands-on experience in IT support, covering hardware, software, networking, and system troubleshooting.
Communication Skills: Good verbal and written communication skills, with the ability to explain technical issues in a clear and user-friendly manner.
Demonstrated ability to provide dedicated support to customer with a high level of professionalism, discretion, and urgency.
Good interpersonal skills, able to handle demanding users and high-pressure situations.
Certifications (Preferred): Relevant IT certifications such as ITIL Foundation are an advantage.
Language Proficiency: Fluent in English.
Proficiency in Mandarin is an added advantage.
Contract Details